A traveler stopped getting texts
Why a traveler shows as opted out, and how they can turn texts back on.
Updated
If a traveler replied STOP, they show as opted out by SMS and Sail stops texting them. Carrier rules mean only the traveler can turn texts back on, by texting START. You can't re-enable them for them.
Step 1 of 2
Spot who can't get texts
In the Travelers tab, a muted bell marks travelers Sail won't text. In the sample, Noah replied STOP and Ava's texts were turned off.
Ask them again
In the traveler's settings, use the invite link option to get a link they can tap to agree to trip texts. Send it from your own phone: Sail only ever sends a traveler one invitation.
